About
Featurebase brings customer conversations and product feedback into a shared platform for SaaS teams. It combines a support inbox, an optional AI support agent, feedback voting, public roadmaps, help documentation, and changelog announcements. Teams can use it to connect customer requests with product decisions and communicate updates. Helpdesk and Feedback are included in the same subscription. The free plan supports one seat without AI. Paid plans add capabilities by tier, and the total cost can include seats, AI resolutions, and optional add-ons. Workflow automation, SLAs, and CRM integrations require higher plans; buyers should compare the full package against their support and feedback needs.
Editor's note
Featurebase is worth considering when customer support and product feedback need to stay connected. Voting, roadmaps, and changelog updates give product teams a way to close the loop with customers. Budget for the complete setup: paid seats, AI resolutions, branding removal, and other extras can materially change the monthly cost.
Key features
- Shared inbox for customer conversations
- Fibi AI support agent (paid plans; usage charges)
- Feedback portal with voting and public roadmaps
- AI-assisted feedback prioritization
- Help center with AI search
- Changelog pages and embeddable update widgets
- Workflow automation and SLAs (Professional and above)
Pricing
Free plan. Paid from US$37/seat/month, or US$29/seat/month billed yearly. AI resolutions US$0.49 each; optional extras cost more.
Free
US$0 / Free plan
- One seat
- No AI
- Helpdesk and Feedback together
Growth
US$37 / per seat/month
- US$29/seat/month billed annually
- Helpdesk and Feedback together
- AI resolutions billed at US$0.49 each
Professional
US$75 / per seat/month
- US$59/seat/month billed annually
- 20 Lite seats
- Workflow automation and SLAs
- Salesforce and HubSpot integrations
Enterprise
US$129 / per seat/month
- US$99/seat/month billed annually
- 50 Lite seats
- SSO and multi-brand capabilities
- AI usage and optional add-ons cost extra
Frequently asked
- Are support and feedback separate purchases?
- No. Helpdesk and Feedback are included in the same Featurebase subscription.
- Does the free plan include AI?
- No. Fibi is available on paid plans at US$0.49 per resolution. Optional unlimited Copilot is US$19 per agent/month; branding removal is US$69/month. Check current allowances before budgeting.
- Are conversations or feedback items capped?
- The billing guide lists unlimited support conversations, feedback items, end-users, and survey responses. Seats, AI usage, outbound email, and other extras have separate pricing or allowances.